AI for Swiss e-commerce and retail
An e-commerce business runs on support, catalog, and margin. We build AI systems that absorb the repetitive work around the order, in Italian, German, French, and English, without customer data leaving Europe and without breaking what already works.
Three workflows worth automating first
Multilingual customer support
An assistant wired into your orders, shipments, and returns handles questions about parcel status, availability, and return policy, in four languages, around the clock. Complex cases are handed to the team with context already gathered.
Product catalog enrichment
Descriptions, attributes, tags, and translations generated from supplier sheets and normalised to the brand voice. The catalog becomes richer, more consistent, and more searchable, without hiring one copywriter per language.
Review and return triage
Customer reviews and return reasons are classified automatically by product, cause, and severity. Trends that were hiding in a spreadsheet surface every week, ready to guide buying and product-page decisions.
Customer data and compliance by design
Every system is built around customer data: hosting in Switzerland or the EU, on-premise option, role-based least-privilege access, full audit trail. Compliance with nFADP and GDPR is engineered in from the start, including for payment and loyalty flows.
What we do not do
We do not replace your e-commerce platform. We do not send customer data to public AI tools without controls. We do not promise magic revenue lifts. We build specific, measurable automations that reduce team load and improve the customer experience.
How an engagement runs
It starts with a fixed-price discovery: we analyse one workflow (support, catalog, or returns), the volumes, and the existing stack, and deliver a written assessment with a go or no-go recommendation. Then a focused MVP in 6 to 8 weeks, validation on real volumes, and production rollout with ongoing support.
Frequently asked questions
Does it work with Shopify, WooCommerce, or Prestashop?
Yes. We integrate with the platforms already in place through their standard APIs: Shopify, WooCommerce, Prestashop, Magento, plus common ERPs (Odoo, Microsoft Dynamics) and logistics and support tools (Zendesk, Gorgias, Freshdesk).
Does customer data stay in Europe?
Yes. We deploy on Swiss or EU infrastructure, or on your own servers. For merchants with strict requirements, on-premise deployment is available.
Can the assistant make mistakes on orders?
It does not modify or refund anything without human confirmation. Actions with financial or logistical impact always go through a validation step, with a full audit trail of every decision.
How long until the first result?
Discovery closes in one to two weeks. A first system typically reaches production in 6 to 8 weeks from the start.
Will this replace our support team?
No. It removes the repetitive requests (order status, availability, return policy) so the team focuses on the cases where their presence actually matters. Typically the same headcount absorbs more volume, with response times going down.