Privacy Policy
Last updated: September 7, 2026
1. Who We Are
LoosData is a boutique AI engineering studio based in Lugano, Switzerland. We design and implement AI systems (workflow automation, AI assistants, and data infrastructure) for businesses. This policy explains how we handle personal data when you interact with our website and services.
2. What Data We Collect
Contact information: Name, email address, and company name, only when you voluntarily provide them via our contact form.
Chat conversations: Our on-site demo assistant is currently unavailable. Messages sent through it while it was active remain stored under the retention period described below, and were never used to train AI models.
Basic analytics: We collect anonymised usage data (page views, referral source) to understand how visitors use our website. We do not use invasive tracking or third-party advertising cookies.
3. How We Use Your Data
We use your data exclusively to:
- Respond to your inquiries and follow up on project discussions
- Understand website usage to improve our content
We never sell your data to third parties, and we never use your data for advertising purposes.
4. Data Storage & Security
Your data is stored on servers located in Europe. We use industry-standard encryption in transit (TLS) and at rest. Access to personal data is limited to authorised LoosData personnel only. We retain contact data and chat logs for a maximum of 24 months after your last interaction, unless a longer retention is required for an active project.
5. Your Rights
Under Swiss data protection law (nDSG) and the GDPR (where applicable), you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Request a portable copy of your data
To exercise any of these rights, contact us at gregorio@loosdata.ch.
6. Contact
If you have questions about this privacy policy or how we handle your data, reach out to us at gregorio@loosdata.ch.